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Chat has opened up in a new window, you can continue to browse the site. Chat FAQ: 1. I get an error saying "(X) Error with Internet Connection, Attemptting to clear it up. Please wait"! This means you have too much stuff in your temp folder, in internet explorer go to Tools > Internet Options... Then click 'Delete Files' then 'Delete Cookies'. Restart your computer and it will allow you to log on. 2. The chat isn't loading, what's wrong? Most likely you have set the security level too high in your browser. Try the following steps: 1. Go to Tools > Internet Options in the top Menu. 2. Chose security 3. Press the "Custom" button 4. Make sure "Download signed Active-X controlls" is set to prompt. 5. Make sure "Run Active-X controlls and plug-ins" is set to enable. Then it should hopefully load in the future. Make sure to close your browser and open it up again after any changes. If it doesn't work, upgrade JVM. 3. I've tried both of the above steps and it still doesn't work, help me! You will need to install/reinstall/upgrade JVM First of all, make sure that you have the latest JVM from Microsoft installed. Problems can often be solved by reinstalling this. Microsoft recently removed the program from their website, so we provide it here: Download Microsoft Java Virtual Machine Version 5.0.3805. The size is 5.06 MB. Once downloaded, run the file and follow the installation guide. After completed installation, reboot your computer and try to use the chat again. De-activate Sun's Java Plugin If you previously installed Sun's Java Plugin you probably have to de-activate it to get chat working. Follow the below steps: 1. In Internet Explorer menu, go to Tools 2. Chose Internet Options 3. Go to Advanced 4. Scroll down to "Java Sun" 5. Unmark "Java Sun" 6. Close your browser windows and open them back up 7. Try chat again |